Shipping Policy

This policy explains how we deliver orders placed on vmpetaccessories.co.za. We currently deliver within South Africa only.

1. Delivery options

At checkout, you can choose between:

• PUDO locker — your order is delivered to your nearest PUDO locker for you to collect at a time that suits you.
• To your door — your order is delivered straight to the address you provide, via courier (currently Courier Guy, with more couriers being added over time).

Shipping fees for each option are shown at checkout before you pay, and are added to your order total.

2. Processing time

We aim to prepare and hand orders over for delivery within 1–2 business days of payment being confirmed. During busy periods, preparation may take a little longer — we'll keep you updated if so.

3. Delivery timeframes

Once your order is handed to the courier or dropped at a PUDO locker, delivery typically takes 2–5 business days depending on your location, though outlying and rural areas may take longer. These are estimates, not guarantees — delays can happen due to courier volumes, weather, or public holidays, and are outside our control.

4. Tracking your order

Once your order is on its way, we'll email you the courier and tracking number so you can follow its progress. You can also see this on your order in your account.

5. Custom orders

Custom or made-to-order items may take longer to prepare before they ship, since they're made specifically for you. We'll let you know if your order includes a custom item that needs extra time.

6. Delivery issues

If your order hasn't arrived within the expected timeframe, or arrives visibly damaged, contact us as soon as possible with your order number so we can follow up with the courier or PUDO on your behalf.

7. Incorrect delivery details

Please double-check your delivery address, suburb, and contact number at checkout — we're not responsible for delays or non-delivery caused by incorrect or incomplete address details provided at the time of ordering.